Privacy Policy

At Rosenheim Real Estate LLC ("Rosenheim", "we", "our", or "us"), we respect your privacy and are committed to protecting any personal information you provide when using our website, contacting our team, or engaging with our real estate services.

This Privacy Policy explains how we collect, use, store, and protect your information.

1. Who We Are

Rosenheim Real Estate LLC ("Rosenheim", "we", "our", or "us") is a boutique real estate consultancy based in Dubai, United Arab Emirates.

With over 20 years of combined market experience, we specialise in residential and commercial property sales, leasing, investment advisory, property management, and holiday home services across Dubai and the UAE. Our approach combines market expertise, personalised service, and long-term client relationships to help buyers, sellers, landlords, tenants, and investors achieve their property goals.

Contact Details

Rosenheim Real Estate LLC
Office 203, Building 4
Emaar Business Park
The Greens, Dubai
United Arab Emirates

Telephone: +971 4 541 7800
Email: info@rosenheimgroup.com

2. Information We Collect

We may collect personal information from you when you:

• Submit an enquiry through our website
• Request information about a property
• Register your interest in a project or development
• Subscribe to newsletters or market updates
• Contact us by email, telephone, WhatsApp, or social media
• Attend property viewings or consultations

The information we may collect includes:

• Full name
• Email address
• Telephone number
• Nationality (where required for property transactions)
• Property preferences and search criteria
• Budget and investment requirements
• Communication history with our team
• Any other information you voluntarily provide

We may also automatically collect certain technical information when you visit our website, including:

• IP address
• Device type
• Browser information
• Operating system
• Website usage statistics
• Referral sources
• Pages viewed and time spent on the website

In addition to information submitted directly through our website, we may receive personal information from:

• Property portals and listing platforms
• Social media platforms and advertising campaigns
• Referral partners and introducers
• Publicly available sources
• Property developers and business partners
• WhatsApp, telephone calls, emails, and other communication channels

Where information is received from third parties, we process it in accordance with applicable laws and this Privacy Policy.

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and requests
• Arrange property viewings and consultations
• Provide brokerage, leasing, and investment services
• Match you with suitable properties and opportunities
• Improve our website and customer experience
• Send property alerts, market updates, and newsletters
• Maintain internal records and business operations
• Detect fraud and enhance website security
• Comply with applicable legal and regulatory obligations

Where required by law, we will obtain your consent before sending marketing communications.

4. Marketing Communications

Where you have provided your consent, or where otherwise permitted by applicable law, we may contact you regarding:

• Properties that match your requirements
• New property listings
• Off-plan and investment opportunities
• Market reports and insights
• Property management and leasing services
• Company news, events, and promotions

You may withdraw your consent or opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly at info@rosenheimgroup.com. 

5. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share information with:

• Employees and authorised representatives of Rosenheim Real Estate LLC
• Property developers, landlords, sellers, and business partners involved in a transaction
• Professional advisers, including legal, accounting, and compliance consultants
• Technology providers that support our website, CRM systems, and communication platforms
• Government authorities or regulatory bodies where disclosure is required by law

Any information shared will be limited to what is necessary for the relevant purpose.

6. International Data Transfers

Due to the nature of our business and the technology platforms we use, your information may be processed or stored outside the United Arab Emirates.

Whenever such transfers occur, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Fulfil legal and regulatory requirements
• Resolve disputes
• Enforce our agreements

When information is no longer required, it will be securely deleted, anonymised, or archived in accordance with applicable laws.

8. Security of Your Information

We implement appropriate technical and organisational measures to safeguard personal information against unauthorised access, loss, misuse, alteration, or disclosure.

These measures include:

• Secure hosting environments
• Password-protected systems
• Access controls
• Encrypted communications where appropriate
• Regular security monitoring

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

9. Your Rights

Subject to applicable laws and regulations, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request the deletion of your personal information where permitted by applicable law
• Withdraw consent for marketing communications
• Request information about how your data is processed

To exercise any of these rights, please contact us using the details provided in this Privacy Policy.

10. Third-Party Websites

Our website may contain links to third-party websites, property portals, developer websites, or external services.
We are not responsible for the privacy practices, content, or policies of these external websites and encourage users to review their privacy policies separately.

11. Cookies

Our website uses cookies and similar technologies to improve functionality, analyse website traffic, and enhance your browsing experience.

Cookies may be used to:

• Remember your preferences
• Improve website performance
• Analyse visitor behaviour
• Measure marketing effectiveness
• Deliver relevant advertising

We may use services such as:

• Google Analytics
• Google Ads
• Meta (Facebook and Instagram) advertising tools
• Other analytics and marketing platforms

Most browsers allow you to manage or disable cookies through their settings. Please note that disabling cookies may affect certain website functionality.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be published on this page together with the revised "Last Updated" date.

13. Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact:

Rosenheim Real Estate LLC
Office 203, Building 4
Emaar Business Park
The Greens, Dubai
United Arab Emirates

Telephone: +971 4 541 7800
Email: info@rosenheimgroup.com